Question 1

Why is standard verification free?

Accepted Answer

Standard verification is a commodity. Syntax checks, domain validation, server pings. Every tool does this. We just don't charge for it. You only pay for Deep Verification when you want the hard stuff solved.

Question 2

What happens to emails marked 'Risky' or 'Catch-All'?

Accepted Answer

We built Deep Verification and True-Send™ specifically for these. True-Send™ sends a real email and watches what happens. Bounce or sent. No guessing. Actual inbox confirmation.

Question 3

How is True-Send™ different from other catch-all verification?

Accepted Answer

Most catch-all detection is pattern matching. They guess based on domain behavior. True-Send™ sends a real verification email and watches the result. Bounce means invalid. Sent means valid inbox.

Question 4

What if a 'Valid' email bounces anyway?

Accepted Answer

We refund you 10x the credit cost. No questions. Send us the bounce back proof. If our Deep Verification marked it Valid and it hard bounced, you get 10x back. We call it the 10x Precision Guarantee.

Question 5

What happens to my email list after I upload it?

Accepted Answer

We process it and delete it. Your list is never stored long term, never shared, and never sold. Free users get 24 hour list history. Paid users get 30 days. After that, it's gone.